Reviews

Oct 29, 2024

"I have had a great experience working with this property management company. I had two previous management companies and both were not ideal experiences."

Aug 19, 2020

"I rented a property from All County (Palm Desert) in 2019 for a year. It was the worst rental experience I have ever encountered. I ended my tenancy because the owner ended up selling the property, but had that not occurred I'm not sure I would have renewed a lease if All County was managing. I ended my tenancy in great terms, received my full security deposit back, & really liked the property so this review is not from someone who is a jilted renter. From the move in, AC was unorganized and did not follow through many details I would find important as an owner. They did not get the move-in inventory to me until I requested it days after move-in which could leave the owner open to damages caused by a renter. They are unable to keep proper billings and records of payments. One example of this major issue was the fact that for 3 months in a row I continued to receive aggressively worded letters in the mail, on my door, and emailed to me to vacate the property in 5 days because I was being evicted. If I was on vacation during any of these incidents would I have found my belongings outside? I had to continue to call AC to inform staff of their error and they stated it was because I paid rent early & then they tried to blame it on their online payment center but that also showed I made payment. I would think owners appreciate payments on time or early, but this was an issue with AC. The owner of the property also revealed to me later upon the end of my stay that AC had been late sending payments to her and double billed for things. Not Surprising. Although the staff is polite in person, their lack of taking responsibility for numerous other issues I encountered I found unprofessional. I even had a vendor quit during a repair because they stated they felt AC was unorganized. After I left the property, I still received calls from the staff reprimanding me and telling me my account would be charged $50 if I did not schedule the yearly air conditioning maintenance. I hadn't been at the property in months, no longer had an account, and they were not managing it anymore???? I still worry that I am going to find something on my credit, which is excellent by the way, because they have my information and may continue these over sites. I am so glad to be in another rental property without me having to manage a management company. I could go on & on with other examples of ways AC could be a liability to owners as well but this review would be a novel. I'll end with saying yes I have numerous emails where I brought issues to AC's attention (none in which the owner ever responded-just office staff) and I have responses from them eventually acknowledging their continued errors as well as voicemails. Maybe they should take on fewer properties if they can not handle a certain level of responsibility but until then I would beware as a renter or owner working with All County Palm Desert. Yelp also has some informative reviews I would look at before considering this company. I do not recommend All County to manage a property."

Jun 24, 2017

"So far our experience has been horrific, we paid movers $1,800 and when we arrived the property was full of dog hair from previous tenants, they left all types of items in the rooms.. so the movers couldn't put the items in the rooms but rather stack it all up in the living area so that way we could hire a cleaning crew to clean the massive mess left behind. 2nd day at the property the manager came to inspect the mess left behind and acted like it wasn't a big deal that we had wasted money on movers who couldn't even completed their job and now we had to move the stuff into the rooms after the carpet cleaners came to clean the carpets, she down played several other issues as well including cracked tile, water leak stains in the ceilings and there was no paint touched up at all, baseboards where a mess with a thick layer of dust and dog hair on top of every inch and the pool is infested with black algae. 3rd day the A/C wouldn't turn on, and the property manger never responded to our several calls knowing that we have two small children and had to deal with all the problems from the 2 prior days.. so far I would not recommend this property group to anyone.. they are slow and non caring"

Apr 20, 2023

"Amazing company. Willing to work with you. I appreciate what they did for me so much! Forever grateful!! Thank you Angie as well!! Great Birthday gift by the way!! Thank you 🥰❤"