Reviews

Dec 26, 2016

"Office takes a seriously long time to get back to you about any issue. In my home I've had the fence fall over (took four months to repair) my fridge go out, and my AC stop working. My fridge I fixed myself because maintenance made a surprise visit more than a month after my request (he said "I was in the area so I thought I'd check on the fridge" WHAT?!) and it's been 8 days with no AC. Just seems like they don't care for their tenants. Would not recommend renting units from this company."

Nov 5, 2019

"If you are reading these reviews while considering renting from All County CS, I would strongly recommend that you find a different management company. There are plenty of other options. Our experience was not a good one. We rented a house from them for three years, from July 2016 through this past July. We did a move in inspection and noted several issues at that time including a horrible pet urine odor in the garage, where the owner kept dogs. So strong that our eyes watered when in the garage, as well as a large hole in the garage door, which they responded that they were already aware of the hole and had photos of. They told me that there was nothing they would do regarding the odor (but charged me for pet odor in the carpet), basically we would have to live with it. We were told that the garage door was going to be replaced, but nothing was done. We requested they address the door on many occasions (the maintenance follow up is almost non existent) from the week after we moved in, to each yearly inspection prior to renewing the lease twice. Nothing was ever done (for three years) and we were left to deal with the rodents it allowed into our garage. We also made them aware that the deck was rotting in several places and was unsafe, on several occasions, and with each annual inspection but nothing was ever done to address this issue so we were left with just not walking on that section of deck, and keeping our young girls off that area of deck. For six months before we moved out, a complete (6 foot) section of privacy fence was blown completely off the fence frame, leaving our back yard exposed and not secured. We made several requests both by phone calls to the office and through their "maintenance portal" online. The fence was still laying there on the ground when we moved out. I got tired of trying to prop it up until they got there. Nothing was ever done. We also received several notifications from the HOA over our three years there, regarding the hole in the garage door as well as the privacy fence needing to be re-stained due to the hail storms and weathering. We were advised by whoever may have answered the phone each time we called, to forward the notices to the office, which we did with each notice. Nothing was ever done to address anything from the notices. When we moved out, they kept almost all of our security deposit, charging us for yard work they claimed was necessary but was never performed, charged us twice for carpet cleaning after we used a carpet cleaning company they recommended, and a number of other nonsense items. What a scam! They managed to keep nearly $1300 of our $1600 deposit. It is October 2019 and we just got a final denial of our request to refund our security deposit. The communications with the office go nowhere after you hang up, and the "office manager", Julie Hancock doesn't even have the courtesy of returning phone calls (messages left for her to call back) or taking phone calls from tenants. If she was not going to call back, why even take a message and tell someone they will give her the message. If you decide to take your chances with All County, be sure to record or make a record of every call, keep every text and email, and don't expect your deposit back or that your issues will be addressed. That has been our experience. I read other reviews and there is a pattern with the low reviews. I can't wait to see what kind of CYA response there is to my honest review. Bet it wasn't their fault."

Aug 26, 2022

"Paying $9000.00 dollars a month in total for a house that was infested with bugs, mold and left in shambles from the previous tenants is not okay!!!! They had no keys or communication to move in. The house was a disaster and there was trash everywhere and human (we think) feces on the wall. The garages were filled with the previous tenants trash and old belongings. Not only was the move in a nightmare but the entire year was a disaster."

Jul 16, 2024

"They charged $100 for the application fee, made me wait for weeks, and then sent a rejection letter today. What a joke of a company!"