Reviews

Nov 28, 2024

"I’ve been with all county as a home owner for over 2 years. While starting up service was great, communication has degraded. when I asked them to address my communication concerns and for a frank assessment of if we have a feasible landlord-PM relationship, a senior manager feigned concern for about a week but never followed up. As it stands, they have good maintenance staff but it seems they don’t really have management staff. They don’t communicate proactively about what’s going on in the property, as one would expect when one is paying a management fee. I entrusted my home to all county when I spoke with PJ, who I believe is an owner and whose email address now bounces. Now, the rest of the administrative side has taken a hands off approach when I have questions and concerns. One example is I specifically requested a follow up about a fire near my property at least five times and never got a response. At the time the maintenance crew reached out to ask me what I wanted to do about it and I told them it was the first I had heard of it. I repeatedly asked the property managers for details on the fire so I could respond to the maintenance team, but they actually ignored me and never responded for over a year on that specific query (and still haven’t to this day), even though they occasionally responded to other queries when they came up. It felt like a cover up. How hard is it to describe the event? Is that not your job as PM? I also experienced unprofessional treatment from a manager with whom I no longer interact with (they took an accusatory tone with me about radon testing. It’s obvious the PM isn’t from the area and they seemed to rouse the tenant’s anxiety unnecessarily based on their own fundamental misunderstanding of the radon threat and errantly and flippantly told me I was required to mitigate by law. However, law states that owners are only required to do testing upon tenant request — and that failure to do so terminates the binding tenancy agreement. Therefore, the only repurcussion for refusing to test would be that my tenant would no longer be obligated to fulfill the tenancy agreement after 6 months of my refusal, and could thereby move out before the agreed upon date. That’s it. Furthermore, as I would have been open to mitigation if it was indeed deemed necessary (which it wasn’t— which isn’t a surprise, but I paid to give myself and others peace of mind and reset the tone and paranoia set by said PM), but I actually would not be required to mitigate, either. I only would have been required to do it in order to maintain the tenancy agreement. The PM accused me of breaking the law when I hadn’t even been informed that tenant was concerned). After having a senior manager consult all county’s legal team: we all concluded in legalese that my interpretation of the law was correct and after the testing concluded no mitigation was needed, none was done. It felt like the PM just inherently dislikes homeowners in general and was treating me as though I had purposefully done something wrong- but they failed to tell me the tenant’s concerns so how could I have even known? Since I requested a different manager who could communicate it seems all county’s answer is that they have no such managers and so I now hear nothing unless maintenance has an issue which is a concern I would love to talk about with PJ. I imagine if my property generated more monthly rent I would be more of a priority for them. I’d love to have answers about whether all county wants my business or if we have an irreparable scaling clash. I’ve been open to solution and waited for over a year, as I don’t like to write reviews in the heat of the moment. They’ve had plenty of time. Is PJ still with the business? That said, my tenant has been tricky and I appreciate that maintenance does what they can in lieu of no admin to speak of. they are definitely a cut above the previous property manager I had, but that is a pretty low bar. I’m curious of the response from the owners. Surely you aren’t surprised by this review?"

Oct 3, 2024

"I have used All County Property Management for several years and I am very happy with their service. The fees are reasonable, they communicate quickly, and my property has remained in good condition."

May 5, 2020

"As a prospective tenant, I would avoid this company. I submitted an application for a property listed with AllCountyNEO on 4/22. I just heard back today from an automated email that we didn't get the property, 2 weeks later. I initially was told that we would hear back within 48 hours. They only have two leasing agents who are very difficult to get ahold of, and overall it was clear that I was not a priority to them."