Reviews

Aug 26, 2017

"I have known Marie and her family for the last 25 years. As a team, they have it all: honesty, commitment, dependability, efficiency, excellent customer service, responsiveness, and that don't stop until you finish it attitude! As a family, they have a bond like no other!"

Nov 10, 2023

"Do yourself a favor and stay away from this clown-show. It is astounding and appalling how they treat people and still maintain a business license in Boulder County. It's also VERY suspicious whenever there is a truthful review it immediately gets buried by piles of phony 5 star ratings... During our 1 year lease we experienced the following: 1. Upon move-in the house was dirty and had personal belongings from the previous tenant that took weeks to remove. 2. AC/Heater were inoperable for months. Had a third party inspection tell us that we SHOULD NOT OPERATE under any conditions as it was unsafe due to fire hazard and CO2 Risk. All county received this information and told us to use it as is and took over 3 months to replace into fall/winter. House temps went down to 40 degrees. During this time they wouldn't answer or return our phone calls or emails. We had to deliver a legal demand letter to get action. Heather Grant offered to provide us a reduced rent for one month, but never did nor did she reply for our requests/calls to get this done. 3. Hot water heater exploded in the basement. When we told them they asked US to clean up the water and that hot water was not included under warranty of habitability and that we should go get a hotel (Ross Birkholz). Our lawyer, and Colorado Statue disagree, but they would only replace it after multiple days of threatening to cancel the lease and sue, and subsequently delivering a legal demand letter. On top of this, they did no mitigation for the water damage, wet walls and flooring, and asked us to clean up the mess. 4. The dishwasher was broken for 3 months, again no urgency to remedy. 5. The master shower leaked into the garage, and we were told not to use it while they repaired. This took 2 months to get "fixed" and it didn't resolve so we had no master shower for over 3 months and still wasn't resolved when we moved out. Again, no mold remediation was performed. 6. A water line in the ceiling leaked into the house main floor, and took a month to repair, again no moisture remediation performed. 7. I alerted them to multiple maintenance items that should be addressed and even offered to do many of them if they covered materials (like tree pruning, overseed, gutter cleaning, etc), but they neglected any basic items that were suggested. Property owners should be concerned about their lack of care. 8. They did not respect the terms of their own lease which required legally mandated notice to vacate or increase rent. They tried to bully us into signing an additional year at increased rent against the terms of their own lease. 9. After we professionally cleaned the home, they retained nearly $900 from our deposit for "cleaning", and returned the balance on the 60th day (maximum allowable by law). The house was literally cleaner when we left then when we took possession and I asked them multiple times ahead of move out if I should get it professionally cleaned and what they charged but they wouldn't reply at all. Overall, terrible experience. They're condescending, unavailable, non-responsive, and either don't know their own industry or worse, are purposefully lying. They don't communicate with each other, as I would have to send the same replies to multiple people if they ever did respond to us. If I had more time on my hands I would file complaints with the housing authority and better business bureau because this was undoubtedly one of the worst experiences I've had in my life. If you can, please steer clear."

May 8, 2019

"We live out of state and ACM takes great care of our property and handles everything with our tenants so we dont have to worry about anything. Great company. We are going on 6 years now that we have been using them for our rental property. Highly recommend!"

Aug 28, 2025

"Super quick response very professional and on top of his game I’m recommending Terrance to everyone I know who needs Property Management. The very best 10 out of a 10."