Reviews

Sep 1, 2023

"Dear Mr. Jim, I hope this letter finds you well. I am writing to express my deep disappointment and dissatisfaction with the quality of service and professionalism that I have encountered during our interactions over the past several months. I understand that disputes and concerns can arise in any professional setting, and it is entirely reasonable to expect respectful and courteous communication when addressing these issues. Unfortunately, my experience with you has been far from satisfactory. Despite multiple attempts to engage in productive dialogue regarding a security deposit dispute, our interactions have consistently been marred by a lack of respect and a dismissive attitude. One particular instance that stands out occurred when I contacted you prior to my move-out date to ensure that the management company was aware that certain appliances in the apartment were my personal property. During our phone conversation, you verbally confirmed that I could keep those appliances, stating that the management company did not have any interest in them. However, when I requested that you send me an email confirming this information, your response was both unprofessional and disheartening. You laughed off my request and mentioned sending a blank email. Such behavior not only undermines the credibility of your position but also reflects a lack of respect for my concerns as a tenant. Furthermore, during another conversation, I attempted to engage with you to seek support, clarification, or a potential transfer to someone who could assist me better with my situation. Upon explaining my concerns, your response was marked by an audible sigh and a complete disinterest in addressing my inquiries. You repetitively inquired, "Is there anything else I can help you with?" without providing any substantive assistance or resolution to my issues. This dismissive approach to addressing tenant concerns is wholly unprofessional and leaves much to be desired in terms of customer service. I acknowledge that your role may involve navigating challenging situations, but professionalism and respect should be cornerstones of any customer-facing role. Treating individuals with dignity and empathy, even during difficult conversations, is a fundamental aspect of customer service and human interaction. I firmly believe that individuals in customer service should prioritize effective communication and empathy above all else. In closing, I hope that this letter serves as constructive feedback and an opportunity for self-reflection on your part. It is essential to remember that professionalism and respect are integral to your role and should not be compromised, even under challenging circumstances. I trust that you will take this feedback to heart and strive for improved interactions with tenants in the future. Thank you for your attention to this matter, and I hope that our future interactions can be conducted with greater professionalism and respect. Sincerely, A previous tenant"

Mar 24, 2025

"We had an excellent experience with All County Desert Property Management, and we especially want to highlight Mariela for her outstanding service! She was incredibly helpful, responsive, and patient with all of our questions throughout the process. Her professionalism and willingness to go the extra mile made everything smooth and stress-free. If you’re looking for a property management company that truly cares, we highly recommend them. Thank you, Mariela, for your amazing support!"

Sep 13, 2016

"These folks successfully rented my house, and they are based locally in Davie, so they knew the area. Good standard rates, and no hidden fees, you should check them out. I really like one of the show-runners, Cassandra; she is very professional, and Ana, the staff accountant. My only complaint here is that my PM went on a very serious leave and nobody informed me, leaving me to think that she was just ignoring me, which was not the case. In the future, this better not happen."